The family and friends of the deceased would use the free templates. Other groups that may need the forms are churches and funeral homes. People that are not family but who will be in charge of any funeral plans and the program need to access the form. These types of people might be:
Executor of the estate
Trustee
Chaplains
Law enforcement or firefighters
Service and military personnel
Leaders in religion
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When planning the service the template provides guidance. It makes it easier for the person in charge of the final document to talk to family about things they might like to see in the program. Depending on the deceased lifestyle, hobbies, work, and activities, the program can cover anything from funny facts to serious matters of the heart. If there were any final request or wishes left that the departed wanted to note, the funeral program maybe an appropriate place to share those.